Terms of Service

Last updated: August 25, 2026

Welcome to Happitail. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Happitail (“we,” “us,” or “our”).

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use our website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorized access to our website, systems, or accounts;
• Interfere with the operation or security of our website;
• Copy, reproduce, modify, distribute, or commercially exploit our content without our prior written permission.

We reserve the right to suspend or terminate access to our website if we believe these Terms have been violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information on our website are accurate and up to date.

However, colors and appearance may vary depending on your device or screen settings, and minor differences may occur between product images and the actual product.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase the products selected in your order.

After receiving your order, we may send you an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:

• Product availability;
• Pricing or product information errors;
• Suspected fraudulent or unauthorized transactions;
• Shipping restrictions;
• Other circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

4. Pricing and Payment

All prices are displayed in the currency indicated on our website.

Prices, promotions, discounts, and product availability may change at any time without prior notice.

Payment must be successfully received before an order can be processed.

You agree to provide accurate and complete billing and payment information and to promptly update such information if it changes.

5. Shipping and Delivery

Shipping options, costs, and estimated delivery times may vary depending on the destination and the products ordered.

The FreeMove Pack includes free shipping and duties.

For other dog gear, orders of $129 USD or more qualify for free shipping.

Delivery typically takes 5–10 business days, depending on the destination.

Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to customs processing, carrier disruptions, weather, or other circumstances outside our reasonable control.

For more information, please refer to our Shipping Policy.

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review that policy before requesting a return.

We reserve the right to refuse a return or refund where the applicable requirements of our Return & Refund Policy have not been met, except where otherwise required by applicable law.

7. Product Use and Safety

Our products are designed for use by dogs and should be used only for their intended purpose.

You are responsible for selecting the appropriate product, size, and fit for your dog and for ensuring that the product is properly fitted and used.

Products should be inspected regularly for signs of wear, damage, or deterioration. Do not continue using a product if it appears damaged or unsafe.

You are responsible for supervising your dog while using our products and for determining whether a product is suitable for your individual dog and circumstances.

To the maximum extent permitted by applicable law, Happitail is not responsible for loss, injury, or damage resulting from improper use, misuse, modification, or failure to follow product instructions.

8. Intellectual Property

All content on our website, including but not limited to text, photographs, graphics, logos, product designs, videos, illustrations, and other materials, is owned by or licensed to Happitail and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or otherwise use our content for commercial purposes without our prior written permission.

9. User Content

If you submit or share reviews, photographs, videos, comments, or other content with us, you represent that you have the right to provide that content.

By submitting content to us, you grant Happitail a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for our business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, or otherwise inappropriate.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, platforms, payment providers, shipping providers, or other services.

We are not responsible for the content, policies, security, availability, or practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

11. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses or other harmful components.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Happitail will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase or use of our products.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

Nothing in these Terms is intended to limit or exclude any mandatory consumer rights or protections that may apply under applicable law.

15. Contact Us

If you have any questions about these Terms, please contact us:

Happitail
Email: info@happitail.store
Physical Address: Hong Kong, Hong Kong