Refund policy

Return & Refund Policy

Return Window
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and returned in their original packaging.

Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, we take full responsibility. Please email us at info@happitail.store with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.

Change-of-Mind Returns
If you wish to return an item for reasons other than a product defect, the return shipping costs and any applicable duties or taxes incurred during the return process are the responsibility of the customer. Original shipping fees are non-refundable.

How to Start a Return
Email info@happitail.store with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

Refunds
Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been issued.

Cancellations
Orders may be cancelled within 1 hour of placement. After this window, the order may already be in processing and cannot be cancelled. Please contact us as soon as possible at info@happitail.store.

EU & UK Customers
In accordance with EU and UK consumer protection law, customers in the European Union and United Kingdom have the right to withdraw from a purchase within 14 days of receiving their order, without providing a reason. Return shipping costs for withdrawal requests are the responsibility of the customer unless the item is defective.